Welcome to Kanoka - The Village Resort, where your comfort and satisfaction are our top priorities. We understand that sometimes plans change, and we have outlined our refund and cancellation policy below to help you manage your booking with ease.
Should you need to cancel your booking after making a reservation, please note that a cancellation fee might be applied depending on how many days are left for your stay.
Before 15 days: No cancellation fees.
Between 15 and 7 days: Cancellation fees - 50%
(50% of the total room tariff will be deducted from the booking amount and the remaining money if any will be refunded.)
Less than 7 days: Cancellation fees - 100%
(100% of the total booking amount will be considered as the cancellation fees and no refund will be made. )
Refunds, where applicable based on the above conditions, will be processed to the original method of payment used at the time of booking. Please allow up to 10-14 business days for the refund to reflect in your account.
We understand that plans can change, and we will accommodate date changes based on availability. However, a modification request to your existing booking will be considered as a cancellation of the existing booking followed by a new booking request. Hence, cancellation charges as per the above mentioned rules will be charged on the original booking if applicable. Any price difference due to season or rate changes will be communicated and applied accordingly for the new booking.
In the event of a no-show, the total price of the reservation will be charged, and no refund will be issued.
In exceptional cases, such as emergencies or unforeseen circumstances, we may be able to offer more flexible cancellation terms. These requests will be evaluated on a case-by-case basis, and we encourage guests to contact us directly as soon as possible. Please note that all such requests are solely at the discretion of the management.
For any inquiries or to request a cancellation, please contact our reservations team at +91 75788-37981 between 9AM to 9 PM, or email us at info@kanokavillageresort.com. Our team is here to assist you in every step of the way and ensure your experience with Kanoka Village Resort is nothing short of exceptional!